Shipping, returns & refunds
Clear rules for delivery, sealed intimate products, defects, cancellations and PayPal refunds.
Effective August 4, 2026 · Limited New Hampshire and Oregon launchWhere we ship
Orders are currently accepted only for delivery addresses in New Hampshire and Oregon. Standard shipping is $9.90. Shipping is free when the merchandise subtotal is at least $1,000. The limited-launch checkout policy applies $0.00 sales tax in both states.
Processing and delivery
We will ship within 30 days after payment is confirmed unless a shorter shipment estimate is shown before purchase. If we cannot ship within the applicable time, we will email you with a revised date and the choice to accept the delay or cancel for a full refund. Tracking is provided when the fulfillment system accepts the shipment.
Change-of-mind returns
Contact us within 30 calendar days after delivery. Because this is an intimate-wellness product, a change-of-mind return must be unused, unopened, and in its original sealed packaging with all included parts. Opened or unsealed intimate products cannot be returned for change of mind for hygiene and safety reasons.
Do not mail a return before receiving return instructions. The buyer pays return shipping for a change-of-mind return. Original shipping is not refundable for a completed, correctly fulfilled order. We do not charge a restocking fee.
Damaged, defective or incorrect items
The sealed-product restriction does not remove remedies for an item that arrives damaged, defective or different from the order. Contact us as soon as reasonably possible, preferably within 7 days after delivery, with the SexCove order reference and a description of the problem. We may request photos that do not contain sensitive personal content. SexCove covers approved return shipping for these cases and will offer an appropriate replacement or refund.
Cancellations and refunds
A pending PayPal approval is not a completed payment. For a captured order, contact us promptly if you need to cancel before shipment. If the order has already shipped, the return rules above apply. When we cancel because we cannot ship the order, the refund includes the full amount paid, including shipping.
Approved refunds are sent to the original PayPal payment method. We initiate the refund promptly after approval or return inspection; PayPal or the buyer's financial institution controls when the credit appears. A browser return page never proves that a refund completed.
Start a request
Email support@sexcove.com or use the contact instructions. Include the SexCove order reference, but never send a password, full payment-card number, CVV or PayPal credentials.